IF YOU ARE NOT SATISFIED WITH ITEMS
Jknife accepts returns of any new and unused item in its original condition for a full refund or an exchange within 30 days of the original purchase date. We reserve the right to refuse used or broken items. Please keep the packing slip and include it with the return packages. Without proof of purchase, we are unable to accept any items for return or exchange.
We do not reimburse shipping charges on returns.
RETURNING KNIVES WHICH HAD DELIVERED FREE OF SHIPPING FEE
Knives returned will have the shipping cost deducted from the refund total. The return shipment fee depends on your location and the quantity of knives that you’re returning. If you would like to know the shipping fee, and estimated refund total, please contact us at firstname.lastname@example.org
IF YOU RECEIVE DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If we made an error on your order or you received damaged, defective merchandise, please notify customer service within 48 hours of receipt of shipment.
For items damaged in transit, please send pictures of damaged items and keep the entirety of original items, all packaging and packing materials for future inspection by carrier.
We will replace the items or refund the full amount of the purchase price including the cost of shipping.
Upon receipt of your return or exchange, we will process your request within 3 business days. For returns, please allow up to 2 billing cycles for the refund to appear on your statement. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.
If you have any questions contact us at 201.806.1897 or email@example.com
Monday through Friday 8:00am – 5:00pm EST